These terms govern the relationship between goodtime.travel (referred to as "we", "us", or "our") and the guest (referred to as "you" or "your") when planning, booking, and travelling on a bespoke private journey. Please read them carefully before confirming your booking.

1. Inquiry & Booking Process

All journeys begin with a personal inquiry. We will prepare a tailored proposal based on your preferences and vision. A booking is confirmed only upon receipt of a signed agreement and the deposit payment as specified in your proposal.

2. Payment Terms

A deposit of 30% of the total journey cost is required to confirm your booking. The remaining balance is due 60 days prior to departure. For bookings made within 60 days of the departure date, full payment is required at the time of confirmation. All prices are quoted in euros unless otherwise stated.

3. Cancellation by the Guest

Cancellations must be submitted in writing. The following charges apply:

• More than 90 days before departure — deposit only (non-refundable)
• 60–89 days before departure — 50% of the total journey cost
• 30–59 days before departure — 75% of the total journey cost
• Fewer than 30 days before departure — 100% of the total journey cost

4. Cancellation or Changes by Us

In rare circumstances, we may need to adjust or cancel a journey due to factors beyond our control. We will always communicate changes promptly and propose suitable alternatives. In the event of a cancellation initiated by us, you will receive a full refund of all payments made.

5. Force Majeure

We cannot be held liable for cancellations, delays, or changes caused by events beyond reasonable control — including natural disasters, political instability, pandemics, strikes, or government travel restrictions. In such cases, we will work with you to find the best available alternative, including rescheduling or partial refunds where possible.

6. Itinerary Adjustments

We reserve the right to make modifications to an itinerary where necessary to maintain the quality and safety of your journey. Any substitutions will be of equivalent or superior standard. We will inform you of significant changes at the earliest opportunity.

7. Travel Insurance

Comprehensive travel insurance — including medical coverage, emergency evacuation, trip cancellation, and personal liability — is strongly recommended for all guests. It is the guest's sole responsibility to obtain and maintain adequate cover. We can provide general guidance but do not arrange insurance on your behalf.

8. Visas & Entry Requirements

Visa applications, passport validity, and all entry requirements are the sole responsibility of the guest. We will share relevant information from official sources as a courtesy, but we accept no liability for denied entry, visa rejections, or non-compliance with destination requirements.

9. Guest Conduct

We ask all guests to respect local laws, customs, and the privacy of local communities throughout their journey. We reserve the right to terminate arrangements without refund in cases of conduct that endangers the safety or wellbeing of others, damages property, or violates local law.

10. Limitation of Liability

Our liability is limited to the total cost of the journey as paid. We act as an agent for hotels, transport providers, guides, and other third-party suppliers; we are not liable for any acts, omissions, or failures on their part. We accept no liability for personal injury, illness, loss of baggage, or consequential loss arising during your journey.

11. Privacy

Personal information provided during the booking process is used solely to plan and deliver your journey. We do not sell or share your data with third parties outside of those directly involved in your travel arrangements.

12. Governing Law

These terms are governed by and construed in accordance with applicable law. Any disputes will be resolved through good-faith negotiation in the first instance.

13. Amendments

These terms may be updated periodically. The version in force at the time of your booking confirmation applies to your journey.

Questions? Write to us at hello@goodtime.travel